1. Agreement and eligibility
By downloading, accessing, or using OurLoop (the “App” or “Service”), you agree to these Terms and our Privacy Policy. You must be at least 18 years old and legally able to form this agreement. If you do not agree, do not use the Service.
2. Your account
Provide accurate account information, keep your credentials secure, and promptly tell us if you suspect unauthorized access. You are responsible for activity under your account. One person should not use the App to create a covert record about another person.
3. Product boundary
OurLoop organizes information you intentionally provide. It is a reflection tool—not therapy, medical or legal advice, emergency support, covert monitoring, or a system for deciding who is right. Outputs are based only on the perspective supplied, may be incomplete or wrong, and must not be used to diagnose, threaten, manipulate, surveil, or make factual claims about another person’s intentions.
If you or someone else may be in immediate danger, contact local emergency services or a trusted crisis or domestic-violence support resource. Do not rely on OurLoop in an emergency.
4. Acceptable use
You may use the Service only lawfully and with information you have the right to process. You may not harm or harass another person; submit unlawful, malicious, or infringing material; attempt unauthorized access; interfere with service operation; bypass security or plan limits; reverse engineer protected portions except where law permits; automate abusive requests; resell the Service; or use outputs to make high-impact decisions about another person.
5. Your content
You retain ownership of content you provide. You grant us and our processors a limited, worldwide license to host, copy, transmit, transform, and process that content only as needed to provide, secure, support, and improve the Service consistent with our Privacy Policy. You represent that you have the necessary rights to submit it. Product analytics do not contain raw relationship narratives.
6. AI features
AI features require your consent and may generate inaccurate, incomplete, or inappropriate results. Review outputs with care. AI content is not professional advice and does not establish facts about another person. You remain responsible for decisions and communications based on it.
7. Subscriptions, trials, and billing
OurLoop Pro may be offered as an auto-renewable subscription through Apple. The price, currency, billing period, trial availability, and terms shown in Apple’s purchase sheet at confirmation control. Payment is charged to your Apple ID. Unless you cancel at least 24 hours before the end of the current period, Apple may charge the renewal price within 24 hours before that period ends.
Manage or cancel subscriptions in your Apple account settings. Deleting the App or your OurLoop account does not automatically cancel an Apple subscription. Trial eligibility is determined by Apple; unused trial time may be forfeited when you purchase. Apple handles billing and refunds under its policies and applicable law.
8. Apple’s standard EULA
If you download the App from Apple’s App Store, Apple’s Standard End User License Agreement (EULA) applies and is incorporated into these Terms. If these Terms conflict with Apple’s Standard EULA on a matter the EULA governs, Apple’s Standard EULA controls. Apple is not responsible for the App or its content, has no obligation to provide maintenance or support, and is a third-party beneficiary of these Terms as applicable. Apple, the Apple logo, App Store, and iPhone are trademarks of Apple Inc.
9. Intellectual property
The Service, software, branding, design, and content we provide are owned by us or our licensors and protected by law. These Terms give you a personal, limited, non-exclusive, non-transferable, revocable right to use the App for its intended purpose. They do not transfer ownership or permit use of our marks without written permission.
10. Availability, changes, and termination
We may update, change, suspend, or discontinue features. The Service may occasionally be unavailable. You may stop using it and delete your account at any time. We may restrict or terminate access when reasonably necessary for security, legal compliance, nonpayment, or a material violation of these Terms. Sections that by nature should survive termination will survive.
11. Disclaimers
To the fullest extent allowed by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not promise that outputs will be correct or that use of the Service will improve a relationship. Some jurisdictions do not allow certain disclaimers, so they may not apply to you.
12. Limitation of liability
To the fullest extent permitted by law, we and our service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, profits, goodwill, or relationships; or decisions made using Service outputs. Our aggregate liability for claims relating to the Service will not exceed the greater of the amount you paid for the Service in the 12 months before the claim or USD $100. This does not limit liability that cannot legally be limited.
13. Governing terms and consumer rights
These Terms do not waive rights you have under mandatory consumer law. Governing law and venue will be determined by the operator’s principal place of business and applicable consumer-protection rules. Before filing a claim, please contact support so we can try to resolve the issue informally.
14. Changes, severability, and contact
We may update these Terms and will post the effective date, with additional notice where required. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms, Apple’s applicable EULA, and the Privacy Policy form the agreement concerning the Service.
Questions? Contact support@ourloop.app or visit our Support page.