1. Who this policy covers
This Privacy Policy applies to OurLoop (the “App”), its website, support communications, and related services (together, the “Service”). OurLoop is intended for adults aged 18 and older. It is not directed to children.
2. Information you choose to provide
Depending on how you use the Service, we may process:
- Account information, including email address, authentication identifiers, optional display name, and sign-in provider details.
- Relationship content, including optional relationship nicknames or context, written narratives, recordings you intentionally start, transcripts, structured incident analyses, pattern feedback, resolution check-ins, and conversation-preparation content.
- Settings and choices, including reminder settings, theme, privacy-lock preferences, AI consent records, export requests, and deletion requests.
- Purchase information, including Apple subscription product, entitlement status, transaction identifiers, renewal state, and limited purchase history. We do not receive your full payment-card details.
- Support communications and any information you include when contacting us.
Please provide only your own account of a situation. Do not include another person’s contact information or information you do not have the right to process.
3. Information collected automatically
We may receive limited product-interaction events, device/app version, coarse technical information, service logs, and crash data needed to operate, secure, and improve the Service. Raw narratives, transcripts, partner nicknames, audio, and generated preparation content are excluded from product analytics and sanitized error reporting. OurLoop does not use third-party advertising trackers and does not track you across other companies’ apps or websites.
4. How we use information
We use information to authenticate accounts; save and synchronize your private history; transcribe recordings you submit; organize entries; detect patterns across separate entries; generate reflection and conversation-preparation features; track check-ins and outcomes; provide exports; enforce plan limits; process subscription entitlements; answer support requests; prevent abuse; maintain security; and comply with law.
5. AI processing and your choice
AI-powered features remain disabled until you give consent. When enabled, the content needed for the feature you select is sent through OurLoop’s private server to the configured AI provider. Outputs may be incomplete or wrong, are based only on the perspective supplied, and should not be treated as fact, diagnosis, therapy, medical advice, or legal advice. You can withdraw AI consent in the App; this stops future AI processing but does not automatically delete content already saved to your account.
6. Service providers
We use carefully selected processors to provide the Service, including Apple for App Store distribution, Sign in with Apple, and subscriptions; Supabase for authentication, database storage, and server functions; Microsoft Azure AI and Azure Speech for configured AI and transcription processing; Expo for build and distribution infrastructure; and Sentry for sanitized crash monitoring when enabled. These providers process information under their own terms and our applicable agreements.
7. Sharing and sale
We disclose information to service providers only as needed to operate the Service; in response to valid legal process; to protect people, rights, and security; or as part of a business transaction subject to appropriate safeguards and notice. We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.
8. Storage, security, and international processing
Account data is stored using Supabase with row-level ownership controls. Sensitive local application state and authentication sessions are encrypted before being written to device storage, with encryption keys kept in the device Keychain. Temporary audio is removed after a saved analysis. We use access controls, private server credentials, request limits, and sanitized monitoring. No method of storage or transmission is completely secure. Providers may process information in countries outside your own, subject to applicable contractual and legal safeguards.
9. Retention, export, and deletion
Your private history remains until you delete individual entries or your account. You can export your data and choose “Delete account and all data” in the App. Account deletion removes application records and closes the associated authentication account. Limited operational, security, legal, transaction, or backup records may remain when required by law, fraud prevention, dispute handling, or provider backup cycles, after which they are deleted or de-identified.
10. Your rights and choices
You may decline or withdraw AI consent, disable reminders, correct or delete entries, export data, or delete your account in the App. Depending on your location, you may also have rights to access, correct, erase, restrict, object, withdraw consent, or receive a portable copy of personal information, and to appeal or complain to a supervisory authority. We may verify your identity before completing a request.
11. Apple privacy
Apple independently processes information connected with the App Store, Apple ID, Sign in with Apple, subscriptions, device services, and diagnostics under Apple’s own privacy practices. Review Apple’s Privacy Policy and Apple Media Services Terms and Conditions. Apple’s policies are separate from this Privacy Policy.
12. Changes and contact
We may update this policy as the Service or law changes. We will post the revised date and provide additional notice when required. For privacy questions or requests, contact support@ourloop.app or visit our Support page.