Getting started
Account setup, adding your first reflection, and understanding patterns.
Support
We’re here to help.
OurLoop holds personal moments. Support should feel just as thoughtful, private, and clear.
Email supportFind your answer
What can we help with?
Start with a topic below, or email us if your question needs a human answer.
Subscriptions
Trials, renewals, restoring purchases, cancellation, and Apple billing.
Privacy & app lock
AI consent, Face ID, exports, local security, and your privacy choices.
Export or delete
Download a copy of your data or permanently delete your account.
Quick answers
How do I cancel my subscription?
Open iPhone Settings, tap your name, choose Subscriptions, select OurLoop, and tap Cancel Subscription. Deleting the App or your OurLoop account does not cancel an Apple subscription.
How do I restore a purchase?
In OurLoop, open the subscription screen and choose Restore Purchases while signed into the same Apple ID used for the original purchase.
How do I delete my account and data?
In the App, open You, then Privacy & data, and choose Delete account and all data. This permanently removes application records and closes the associated account, subject to limited legal and backup retention described in our Privacy Policy.
Does OurLoop listen in the background?
No. OurLoop records audio only when you intentionally start a recording. Background recording is disabled, and temporary audio is removed after a saved analysis.
Can OurLoop tell me who is right?
No. OurLoop works only with the perspective you provide. It is designed to help you reflect and prepare, not judge, diagnose, or establish facts about another person.
Where can I request an Apple refund?
Apple handles App Store billing and refunds. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
Still need a hand?
support@ourloop.appTell us what happened.
Include your OurLoop app version and a brief description. Please don’t email sensitive relationship narratives, passwords, or full payment details.